P - Prepare yourself
- assess your risks. We can all take responsibility for our own personal safety, taking steps to modify or change our behaviour according to the risks
- try to be relaxed. You can exacerbate a difficult situation if you are rushed, stressed, or afraid
- avoid confrontation. Do not meet aggression with aggression. Talk your way out of problems: stay calm, speak gently, slowly and clearly. Breathe View the rest of this article
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